Frequently Asked Questions

 

Creating New Account


How can I join PopGrotto?

Simply by creating an account. By registering and creating an account, you can become part of the PopGrotto community. In the upper, right-hand side on the home page, there is a “sign up” button. Clicking this button will lead you to the “Sign Up” page, where you will enter your full name, email address, and your preferred password. It’s as simple as that. After that, you can edit your profile – add a profile photo and write something about yourself.

Can I sign up by using my existing accounts on social media?

Yes, you can sign up on PopGrotto by using your existing account on Facebook, Twitter or Google+. You will be asked for your login info, and after successful verification you will be taken back to the “Sign Up” page where you will enter your desired password.

Can I change my password, username and/or email address once I have created an account?

Once your username, password and email address are set, you cannot change them yourself. If you wish to change your credentials, please contact us.

 

Creating New Collection


How can I create a collection?

There are few simple steps that you will take to create your collection. After logging into your account, you will notice your name in the upper, right-hand side of the screen. Right next to it there is a “Collections” button. Click on the “Collections” button, and then click “Create new” from the drop-down menu.  A new window will appear. Type in the name of your collection, choose an appropriate category, add tags and a description, and then upload your images. After completing these steps, click “Publish It”, and voila, your collection is now live on PopGrotto!


Can I edit a collection once created?

Once you have created a collection, you can add or delete images and change the description on a collection or any item as many times as you like.

Is there a limit on the number of collections I am allowed to create?

The number of the collections you can create is unlimited. You can create as many as you want – as many as you have to show off.


 

Other Questions


How many categories can I choose for my collection?

You can choose as many categories as you think apply to your collection. Choose ones that best describe your items and collection.

Can I search by a category?

The general search provides results for the collection/item: name, description, tags and also the collector username. If you want to see which collections belong to a certain category, you can click “Categories”, in the upper, left-hand side of the scree, and choose the category you want.

How will I know if someone liked/commented on my collection?

You will receive an email or web notification (as set in your Preferences section).

Can I turn off the notifications?

Yes, you can go to “your avatar > Preferences”, in the upper, right-hand side of the screen, and choose which notifications to receive and which not to receive. Also, you can turn off all email notifications if desired.

Why doesn't the 'Save' button appear when I upload items?

All items that are uploaded are automatically saved. Also, if the items are rearranged or deleted, the changes are saved automatically.